Frequently asked questions

You post a free request describing the cleaning you need — the service, your postcode, timing and details. We instantly match your request to verified local professionals who offer that service in your area. Interested pros send you quotes, and you compare their profiles, ratings and reviews before choosing who to hire. You deal with the professional directly to arrange the work.

Completely free. There's no charge to post a request or to receive and compare quotes, and no obligation to hire anyone. You only pay the professional you choose, directly, for the work they do.

Professionals are notified the moment you post, so most customers begin receiving quotes within minutes. The exact timing depends on how many pros cover your area and service, but you'll usually have several quotes to compare the same day.

No. Your name, email and phone number are never displayed on the site. They're only shared with a professional at the moment they send you a quote — which means you're in control of who can contact you, and you won't receive unwanted cold calls.

Every professional must verify their email address and mobile number before they can respond to any request. Many also display insurance and ID-verification badges on their profile, and you can read genuine reviews left by their previous customers. Together, these help you hire with confidence.

We cover the full range: end of tenancy cleaning, deep cleaning, regular domestic cleaning, carpet and upholstery cleaning, oven cleaning, window cleaning, after-builders cleaning, and commercial or office cleaning. If you're not sure which category fits, choose the closest one and describe your job in the details.

Never. Quotes are provided with absolutely no obligation. If none of them are right for you, simply don't proceed. You can also refine your request with more detail and post again.

The more detail, the better your quotes. Mention the property size and number of rooms, any extras (inside the oven, carpets, windows), access details, and your preferred timing. Clear requests get more accurate, more competitive quotes.

Once a professional has responded to your request, you can leave them a star rating and a written review from the request page or their profile. Honest reviews help other customers and reward great pros.

Creating a profile and receiving matching leads is free. You only spend money when you buy credits to respond to the leads you choose to pursue. There's no subscription and no commission on the work you win.

Credits are how you pay for leads. Each lead costs a set number of credits depending on the service category, and you always see the cost before you respond. You buy credits in packs and spend them only on the jobs you want. When you respond to a lead, the customer's contact details are revealed so you can follow up directly.

No. We never take a cut of your work. Once you connect with a customer, the relationship and the payment are entirely between you and them.

We match leads by service and location. You'll only be notified about jobs that fall within the postcode areas you cover and the services you've listed on your profile, so the leads you see are genuinely relevant.

Complete your profile fully, keep your coverage areas and services up to date, respond promptly with a friendly, specific quote, and collect reviews by doing great work. A strong, well-reviewed profile is your biggest asset.

Yes. One account can do both — post requests as a customer and respond to leads as a professional. Just switch modes from your dashboard.

Every customer must verify their email and mobile number before they can post, which filters out the vast majority of fraudulent or fake enquiries. If you ever encounter a lead you believe is fraudulent, contact us and we'll look into it.

Verification is what keeps the marketplace trustworthy. Requiring both an email and a mobile code before you can post or respond stops fake accounts and fraudulent leads, protecting customers and professionals alike. Codes are sent instantly and expire after a short time for security.

We're fully compliant with UK GDPR. We collect only what we need, we're transparent about how we use it, and we keep it secure with encrypted connections and careful data handling. Full details are in our Privacy Policy.

Yes. From your account settings you can download a complete copy of your data at any time, or permanently delete your account and personal information. You can also manage your marketing preferences there.

Use the "Forgot password?" link on the login page. We'll email you a secure link to set a new password. The link expires after a short period for your protection.

Head to our contact page and send us a message. We aim to respond as quickly as possible.